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Returns and Refund Policy

Refund & Returns

The web site identified by the uniform resource locator age.com.ua (the “Site”) is provided by AGE® as a service to our customers. This Returns and Refund (the “Agreement” or “Policy”) is entered into between you as a registered user of the site (“Registered User”) and AGE®.

Exchanges

We only replace items if they are defective or damaged. We don't exchange for smaller or larger sizes. All of our products have different measurements, so it is VERY important to compare the measurements in each product to the measurements of a garment you already own for accuracy. Are there no measurements or you want more information about a specific product? Contact This email address is being protected from spambots. You need JavaScript enabled to view it.

If you need to exchange a defective or damaged item, send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. and send clear pictures showing the damage on your item. Once we inspect the pictures you are required to send the damaged item to the return address via your national postal service.

 

Wrong or damaged item

We strongly advise that you, as a customer, control that the item is correct and flawless when you receive your delivery. If you have received the wrong item, or if it is damaged, please contact us within 1 business days. If your product is damaged when delivered, you should (without delay and no later than 1 business days after delivery contact This email address is being protected from spambots. You need JavaScript enabled to view it. . You’re required to provide clear quality close-up picture(s) or video(s) showing the fault/ damage, order number.

It is then when we can investigate and agree with the customer to either send a replacement or the customer returns the damaged product paying the return shipping so that we issue a full refund.

 

Returns

To return your product, you should mail your product to the return address via your national postal service. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be added your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.


Refunds (if applicable)

Only regular priced items and defects in items may be refunded, unfortunately “Sale (discount) or Giveaway” items cannot be refunded.

 

Late or missing payment refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

 
Cancel order

You can however, cancel your order within 24 hours and your money will be refunded. Note that once the item has been fulfilled and shipped, we are not able to make any changes or cancellations to your order.